According to my son, he was unaware that this was against the game’s rules. He asked a player that and ended up getting a “perm ban”.
I am extremely frustrated because the game does not allow my son to even make new accounts on the game. I’m frustrated as well because I spent money on this game for my son buying him credits towards purchasing things on the game.
With that being said, is it possible to get my computer un-banned so that he is able to make a new account and continue to play? I’ve tried renewing the IP for him, uninstalling shockwave and reinstalling it, deleting registry keys, etc.
What you’ve outlined should serve as a reminder to all to be familiar with the terms of service, or “the rules”, for any online service you happen to use. Ultimately, if you violate those rules – to which you had to agree in order to begin using the service – the service has every right to kick you off, permanently even, if you violate them.
The very first thing I would do – particularly since you’re the parent in this scenario – is contact the site owner or support staff to request the un-banning. In all honesty, this is the only truly ethical approach to the situation that could result in regaining access.
Explain the situation as best you can. Be polite (anger at any perceived injustice is only likely to make matters worse), indicate that your son made an honest mistake and that it won’t happen again. See if they have any flexibility in their response.
Again, they’re not required to let your son back in. In fact, in an environment where people are hyper-sensitive to online predation it’s very possible that they’re required to take these actions if only for purposes of liability. It’s possible that their lawyers won’t let them reverse a decision once made.
Bypassing bans can be very difficult, but occasionally possible. It all depends on the exact technology that the service uses to identify you.
Cookies are the most ineffective way to ban. Clear your cookies, and if that’s the approach they used, then you’ll no longer be banned. Since it’s that easy, it’s also very rare.
Hidden Information can be used as well. Much like registry information, an application could store a secret file somewhere that’s not obviously associated with the program that’s not deleted when the program is uninstalled. This isn’t particularly common, and once again a different or reformatted machine should side-step it.
Required Information is an often overlooked technique, but actually fairly common. This has nothing to do with your computer or technology. You indicated that you paid for some portion of this service, at which point your payment method – be it PayPal, a credit card or something else – does uniquely identify you. You might try using a different payment method . Even your contact email address can be used in this manner.
There are probably other techniques that I’m missing, but you get the idea. For every technique used to ban someone, there are things you can try that may, or may not, circumvent the ban. There just aren’t any guarantees.
Thanks Leo! I appreciate your time and effort in every question (especially this one). I agree that he needs to learn a lesson somehow, and perhaps this may be the only way.
I’ve tried contacting the the player support team but, I’ve had no response. I’ve read other places that calling by phone the player support team would be more advantageous.